At Marwin, the health and happiness of our puppies is our top priority. We carefully screen and care for each puppy, but we understand that situations may arise. Please read our policy below:

Returns

  • Due to the nature of live animals, we do not accept returns of puppies.
  • We encourage all buyers to ask questions and ensure they are prepared before purchase.

Refunds

  • Refunds may be considered only if a serious health condition is diagnosed by a licensed veterinarian within 72 hours of receiving your puppy.
  • A veterinary health report must be provided for verification.
  • Refunds are processed after the puppy is returned to Marwin safely.

Health Guarantee

  • All puppies are vet-checked, vaccinated, and dewormed before leaving Marwin.
  • We provide a health certificate and vaccination record with every puppy.
  • Our goal is to ensure that your puppy arrives healthy and ready to thrive in their new home.

Customer Support

  • Marwin is always available for guidance and advice regarding care, feeding, or training of your puppy.
  • Contact us immediately if you have any concerns—we are committed to supporting our puppies and their families.